Digital Citizen's Charter Portal

Empowering citizens with transparent access to government services, requirements, and workflows within the Department of Education.

All Services Internal Services External Services
Internal

Posting/Updating of Disbursement

Budget Unit (SDO)
Simple
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Internal

Processing of ORS

Budget Unit (SDO)
Simple
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External

Receiving and Releasing of Communication and other Documents

Records Unit (SDO)
Simple
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External

Receiving of Complaints against Non-Teaching Personnel

Records Unit (SDO)
Complex
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External

Receiving of Complaints against Teaching Personnel (Multi-stage Processing)

Records Unit (SDO)
Complex
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External

Request for Basic Education Data (External Stakeholders)

SGOD - Planning and Research Section (SDO)
Simple
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External

Request for Correction of Entries in School Records

Legal Unit (SDO)
Simple
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Internal

Troubleshooting of ICT Equipment

Information and Communications Technology Unit (SDO)
Simple
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Internal

Uploading of Publications

Information and Communications Technology Unit (SDO)
Simple
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Internal

User Account Management for Centrally Managed Systems

Information and Communications Technology Unit (SDO)
Simple
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